Privacy Policy

Last updated: [DATE]

1. Who we are

cupandbottle.com is operated by [LEGAL COMPANY NAME], a manufacturer registered in [CITY, PROVINCE], China, with its production facility at [FULL ADDRESS]. In this policy, "we", "us" and "our" refer to [LEGAL COMPANY NAME].

We are the data controller for personal information collected through this website.

Contact for privacy matters: sales@cupandbottle.com

2. What information we collect

We only collect what is needed to answer a quotation request and to fulfil an order.

(a) Information you give us

- Company name and contact person

- Business email address and telephone or WhatsApp number

- Country and delivery port

- Product requirements, artwork files and target quantities

- Any message you send through our contact form or by email

(b) Information collected automatically

- IP address, browser type, device type and operating system

- Pages viewed, referring URL and time of visit

- Cookie identifiers, where you have accepted cookies

We do not knowingly collect information from anyone under 18, and we do not process payment card data on this website.

3. Why we use your information

We process personal data on the following legal bases under the EU General Data Protection Regulation (GDPR):

- To respond to your quotation request and take steps prior to entering a contract (Art. 6(1)(b))

- To perform a contract of sale, including production, quality inspection and shipping (Art. 6(1)(b))

- To comply with export, tax, customs and product-safety obligations (Art. 6(1)(c))

- To improve our website, product range and marketing relevance, based on our legitimate interest in operating a commercial business (Art. 6(1)(f))

- To send commercial information where you have given consent, which you may withdraw at any time (Art. 6(1)(a))

We never sell personal data.

4. Cookies and analytics

This website uses strictly necessary cookies to function, and analytics cookies to understand how visitors use our pages. Analytics cookies are only set after you accept them in the cookie banner. You can clear or block cookies in your browser settings at any time; strictly necessary cookies cannot be disabled without affecting site functionality.

5. Who we share data with

We share personal data only where necessary, and only with:

- Hosting and website infrastructure providers

- Freight forwarders, customs brokers and courier companies, for delivery

- Testing laboratories and certification bodies, where a test report is issued in your name

- Our accountant or auditor, where required by law

Where data is transferred outside the EEA, we rely on Standard Contractual Clauses or an equivalent lawful transfer mechanism. Processors act only on our instructions under written agreements.

6. How long we keep data

- Quotation enquiries that do not result in an order: 24 months

- Order, invoice and shipping records: 10 years, as required by Chinese accounting and customs law

- Marketing contact details: until you unsubscribe, then 6 months for suppression purposes

7. Your rights

If you are located in the EEA or the UK, you have the right to:

- Access the personal data we hold about you

- Correct inaccurate data

- Request erasure, where no legal retention duty applies

- Restrict or object to processing

- Receive your data in a portable format

- Withdraw consent at any time

- Lodge a complaint with your national supervisory authority

To exercise any of these rights, email sales@cupandbottle.com. We respond within 30 days. We may ask you to verify your identity before acting on a request.

8. Security

We protect data with encrypted HTTPS connections, access-controlled accounts, and restricted internal permissions. No method of transmission over the internet is completely secure, but we maintain technical and organisational measures appropriate to the risk.

9. International visitors

Our servers and service providers may process data in countries other than your own. Where Chinese law applies, we handle personal information in accordance with the Personal Information Protection Law (PIPL), including the separate-consent requirements for cross-border transfer.

10. Changes to this policy

We may update this policy to reflect changes in law or in our operations. The revision date at the top of this page always shows the current version. Material changes will be announced on this page.

11. Contact

[LEGAL COMPANY NAME]

[FULL ADDRESS]

Email: sales@cupandbottle.com

Phone / WhatsApp: +86 182 5470 1906