Shipping & Returns

Last updated: [DATE]

1. Production and sampling lead times

- Physical sample: 5 working days after artwork approval

- Custom decoration setup: 3 to 5 working days

- Standard production: 15 to 30 days after deposit and artwork approval

- Peak season (September to November): confirm at order stage, allow up to 40 days

2. Shipping methods

We ship from our facility in Donghai, Jiangsu, through the ports of Lianyungang and Qingdao.

- Full container load (FCL): 20ft and 40ft, 40HQ recommended for glassware to reduce handling

- Less than container load (LCL): consolidated at the port, suitable for trial orders

- Air and express courier: for samples and urgent small batches

- Rail to Europe: available on request, with transit times confirmed per booking

Incoterms 2020 terms available: EXW, FOB, CIF, CFR, DAP. Please state your preference when requesting a quotation.

3. Packaging

Glassware is packed in individual protective sleeves or moulded pulp inserts, then in export cartons with a minimum five-layer wall. Cartons are palletised or floor-loaded with edge protection depending on the shipping mode. Fumigation and ISPM 15 heat-treatment certificates are provided for wooden pallets where destination rules require them.

4. Documentation

We provide a commercial invoice, packing list, bill of lading, certificate of origin on request, and the relevant test reports (FDA 21 CFR, LFGB, DIN 51032, GB 4806.5) for the shipped batch. Certificates can be issued in the buyer's name where required for customs or retail compliance.

5. Inspection before shipment

Before container sealing we issue a pre-shipment photo report covering appearance, decoration quality, packing and carton markings. You or a nominated inspection agency may attend or arrange a third-party inspection at your cost. We recommend booking inspection at least 5 working days before the scheduled loading date.

6. Damaged or defective goods

Glass is fragile, and a small breakage rate in transit is normal for the category. Please follow this procedure:

- Photograph the damaged cartons before opening, and the damaged units after opening

- Record the carton numbers and the total number of affected pieces

- Notify us within 7 days of container arrival with photos and the packing list number

After verification we will, at our option, replace the affected units in the next shipment, issue a credit note, or refund the invoiced value. Claims for hidden defects are accepted within 30 days of arrival.

7. Returns

Because most orders are produced to the buyer's specification and branding, customised goods cannot be returned for change of mind. Returns are accepted where goods are proven not to conform to the confirmed specification. In that case we cover return freight from the destination port and arrange replacement or refund. Uncustomised stock items may be returned within 14 days of arrival in unopened original packaging, subject to a restocking charge and return freight at the buyer's cost.

8. Order changes and cancellation

Changes to artwork, quantity or specification are accepted before production starts at no charge. After production begins, changes may incur material and setup costs. Cancellation after production begins is charged at the value of work completed plus committed material costs.

9. Contact for shipping matters

Email: sales@cupandbottle.com

Phone / WhatsApp: +86 182 5470 1906

Business hours: Monday to Saturday, 08:30 to 18:00 China Standard Time (GMT+8)